Example missed-call report

Example report: what Oak City Plumbing was missing.

Sample missed calls from a 7-day audit. Customer details are masked, but the plumbing issues, urgency, and value bands show what the owner would receive.

Estimated job value captured

$11,850

Pipeline value from captured job details, not closed revenue.

Calls answered

11

Emergencies caught

3

Leads captured

11

Answer speed

First ring after forwarding

Captured calls

Newest first. Addresses are shortened for shareable reporting.

Emergency1d agoNorthfield Dr

Tanya Mills

Water heater leaking into the garage

Callback: (919) ***-1001

Value band

$800-$2,000

$1,400

Recording, summary, and transcript

Tanya Mills called about: Water heater leaking into the garage. Riley captured callback details and set a 15 minutes callback expectation.

Riley: Thanks for calling Oak City Plumbing. What's going on?
Caller: Water heater leaking into the garage.
Riley: Got it. I will get this to Marcus and have him call you back.
Emergency1d agoLinden Way

Greg Patel

Main drain backing up into downstairs shower

Callback: (919) ***-1002

Value band

Over $2,000

$3,000

Recording, summary, and transcript

Greg Patel called about: Main drain backing up into downstairs shower. Riley captured callback details and set a 15 minutes callback expectation.

Riley: Thanks for calling Oak City Plumbing. What's going on?
Caller: Main drain backing up into downstairs shower.
Riley: Got it. I will get this to Marcus and have him call you back.
Standard2d agoMial St

Chris Moreno

Looking for a quote to replace two toilets

Callback: (919) ***-1004

Value band

$300-$800

$550

Recording, summary, and transcript

Chris Moreno called about: Looking for a quote to replace two toilets. Riley captured callback details and set a 2 hours callback expectation.

Riley: Thanks for calling Oak City Plumbing. What's going on?
Caller: Looking for a quote to replace two toilets.
Riley: Got it. I will get this to Marcus and have him call you back.
Urgent2d agoSasser St

Elaine Ross

No hot water since morning

Callback: (919) ***-1003

Value band

$300-$800

$550

Recording, summary, and transcript

Elaine Ross called about: No hot water since morning. Riley captured callback details and set a 2 hours callback expectation.

Riley: Thanks for calling Oak City Plumbing. What's going on?
Caller: No hot water since morning.
Riley: Got it. I will get this to Marcus and have him call you back.
Standard3d agoN East St

Robyn Lee

Slow leak under vanity after DIY repair

Callback: (919) ***-1006

Value band

Under $300

$150

Recording, summary, and transcript

Robyn Lee called about: Slow leak under vanity after DIY repair. Riley captured callback details and set a 2 hours callback expectation.

Riley: Thanks for calling Oak City Plumbing. What's going on?
Caller: Slow leak under vanity after DIY repair.
Riley: Got it. I will get this to Marcus and have him call you back.
Urgent3d agoBrighton Rd

Mia Johnson

Kitchen sink is clogged and disposal hums

Callback: (919) ***-1005

Value band

$300-$800

$550

Recording, summary, and transcript

Mia Johnson called about: Kitchen sink is clogged and disposal hums. Riley captured callback details and set a 2 hours callback expectation.

Riley: Thanks for calling Oak City Plumbing. What's going on?
Caller: Kitchen sink is clogged and disposal hums.
Riley: Got it. I will get this to Marcus and have him call you back.
Emergency4d agoPoole Rd

DeShawn Carter

Sewage smell and basement floor drain bubbling

Callback: (919) ***-1007

Value band

Over $2,000

$3,000

Recording, summary, and transcript

DeShawn Carter called about: Sewage smell and basement floor drain bubbling. Riley captured callback details and set a 15 minutes callback expectation.

Riley: Thanks for calling Oak City Plumbing. What's going on?
Caller: Sewage smell and basement floor drain bubbling.
Riley: Got it. I will get this to Marcus and have him call you back.
Standard5d agoKaplan Dr

Kara Singh

Bathroom faucet dripping steadily

Callback: (919) ***-1008

Value band

Under $300

$150

Recording, summary, and transcript

Kara Singh called about: Bathroom faucet dripping steadily. Riley captured callback details and set a 2 hours callback expectation.

Riley: Thanks for calling Oak City Plumbing. What's going on?
Caller: Bathroom faucet dripping steadily.
Riley: Got it. I will get this to Marcus and have him call you back.
Standard5d agoJones Franklin Rd

Bill Andrews

Needs estimate for tankless water heater

Callback: (919) ***-1009

Value band

$800-$2,000

$1,400

Recording, summary, and transcript

Bill Andrews called about: Needs estimate for tankless water heater. Riley captured callback details and set a 2 hours callback expectation.

Riley: Thanks for calling Oak City Plumbing. What's going on?
Caller: Needs estimate for tankless water heater.
Riley: Got it. I will get this to Marcus and have him call you back.
Urgent6d agoChavis Way

Patricia Nguyen

Only toilet in the house will not flush

Callback: (919) ***-1010

Value band

$300-$800

$550

Recording, summary, and transcript

Patricia Nguyen called about: Only toilet in the house will not flush. Riley captured callback details and set a 2 hours callback expectation.

Riley: Thanks for calling Oak City Plumbing. What's going on?
Caller: Only toilet in the house will not flush.
Riley: Got it. I will get this to Marcus and have him call you back.
Standard7d agoMordecai Dr

Helen Brooks

Garbage disposal replacement

Callback: (919) ***-1012

Value band

$300-$800

$550

Recording, summary, and transcript

Helen Brooks called about: Garbage disposal replacement. Riley captured callback details and set a 2 hours callback expectation.

Riley: Thanks for calling Oak City Plumbing. What's going on?
Caller: Garbage disposal replacement.
Riley: Got it. I will get this to Marcus and have him call you back.